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This store has earned the following certifications.
Seamless Installation: Our user-friendly guide, detailed manuals, and step-by-step video tutorials make setup a breeze. Plus, our expert technical team offers remote assistance whenever you need it.
Waterproof Performance: Our tilted design, coupled with meticulous detailing at the top, ensures complete water resistance. This was verified through extensive 6-month outdoor testing.
Durability: Our top static pressure test shows a capacity to withstand 6 lbs/sq.ft, equivalent to about 7" of heavy snow. This means our product is well-equipped to handle hail and blizzard conditions in both Denver and Minnesota.
Stability: Unlike a traditional freestanding gazebo, our product attaches securely to a wall with all necessary accessories provided. Once fixed and stabilized as instructed, it can confidently withstand winds of around 70 mph.
Unique Design: Striking a balance between a canopy awning and a freestanding gazebo, U-Max presents a high-quality wall-leaning gazebo that combines the best of both worlds.
Customer Support: As outdoor experts, U-MAX offers a one-year warranty on all our products, with lifelong 24/7 customer support.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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